Random or General Lockups

Sometimes a lockup is accompanied by a blank screen or a screen on which the mouse does not react to movement. In this case, there are a few ways to try to get the system to respond:

 

If these steps fail to get you out of the lockup, you will have to restart your system.  If you cannot turn the system off normally try holding down the power button for ten seconds.

 

Once the computer is back up, try the following to troubleshoot this situation:

How to find the minimum requirements for the game

How to update drivers

How to end your background tasks

How to change your sound acceleration

 

If the above steps fail, uninstall the game completely and then reinstall it. Also, you may try the game on a separate computer. If the same thing happens, then it could be a defective disk.